📌 HOUSE RULES
We want our guests to have a wonderful experience in our luxury homes. However, please note that vacation rentals and luxury airbnb rentals are subject to the same hospitality laws as hotels. In Los Angeles, there are strict regulations on vacation rentals enforced by LA City. Unfortunately, due to recent incidents in vacation rentals across LA, we’ve implemented policies to ensure the security, liability, and well-being of our property and guests. As part of our commitment to maintaining safety and health standards, we uphold a zero-tolerance policy for non-compliance. Thank you for your understanding and cooperation.
1) Price depends on number of occupants. Rental price increases based on how many people are staying with you. To ensure the most accurate pricing, RENTERS must provide the correct number of guests (including children) when submitting their inquiry. Villa rates are subject to change without notice and are not confirmed until reservations are booked and paid in full.
📌 If the infant is older than 2, should be submitted as ‘children’.
2) To comply with local regulations and to ensure the safety of yourself and others and our property, you must sign the rental contract, which will be sent via docusign; an E@contract reflecting the same rules as below. You must abide by the Los Angeles STR Code of Conduct. (Disclosed in the rental contract).
📌 To receive the rental contract, RENTER must provide their ID and e-mail address.
3) To comply with local jurisdiction, main RENTER (signee/payer) must be at least 21 years old to book the property.
4) Refundable security (damage) deposit varies depending on the villa and length of stay and will be charged anytime after booking confirmation. If there are no issues, security deposit will be refunded in full, after check out.
5) No self check-in: LuxJB’s property manager will personally greet RENTER at check-in and provide a walk-through of the house manual.
6) RENTER must be present during check-in to receive the keys.
📌 Passport or driver’s license is mandatory for check-in. The information on RENTERS’ IDs must correspond to the RENTERS’ names as stated in the contract.
📌 Any reservation determined to have been obtained under false pretenses will result in the denial of check-in privileges. If deceptive or misleading information, including the use of an invalid payment method, credit card, or identification, was employed to secure the reservation, access to the property will not be permitted. Such actions may, at the discretion of LuxJB, lead to the cancellation of the reservation and termination of the rental contract, at any time, without any refund.
7) NO PARTIES 🚫 NO LOUD MUSIC or PORTABLE SPEAKERS 🚫
📌 All outdoor & indoor speakers at Villa Bond, Fendi and Pasha have been disabled in compliance with City’s Zero Tolerance Policy. (Villa Mandarin, Colette, Ruya, Royale’s indoor speakers are exempt.)
8) Quiet Hours: 09 pm to 9 am ⏰ Our properties are situated in peaceful, family friendly neighborhood.
📌 NoiseAware System Properties: NoiseAware does not record any conversations, only monitors noise levels.
9) Check-in is @4 pm, check-out is @10 am ⏰ Requests for early check-in and late check-out will be considered based on availability and may incur an additional cost.
📌 Unless a different time is agreed to by LuxJB, check-in shall be at 4:00 pm with a grace period until 6:00 pm. RENTER shall notify LuxJB if they anticipate check in will occur after 4:00 pm or check out will be earlier than 10:00 am.
10) CHECK-OUT ⏰ RENTER must meet with LuxJB to complete RENTER’s check out from the Property.
*The security deposit will not be refunded in the presence of unpleasant odors or bad smells at the time of check-out, including evidence of smoking or vaping.
11) DAMAGES: RENTER must promptly notify LuxJB of any damage or malfunction so that LuxJB can repair or replace the affected item before the next RENTERS’ arrival.
📌 RENTER is responsible for the full replacement cost of any item, furniture damaged on the PROPERTY and replacement of missing items. If, as a result of RENTER’S damage to the PROPERTY, LuxJB has to cancel future reservations and/or is unable to accommodate future renters, RENTER shall be liable for any damages and lost profits to LuxJB associated therewith.
12) MAXIMUM OCCUPANCY: The maximum number of people allowed to occupy the property is restricted to the number specified in RENTER’S reservation, including children. Any increase in the number of occupants must be communicated to LuxJB in advance and may result in an increase in the booking amount.
📌 GUEST HOUSE (VILLA PASHA): The Guest House contains the 7th bedroom. If RENTER would like to gain access to the GUEST HOUSE, $500 will be charged additionally.
14) VISITORS: To ensure a pleasant stay for all RENTERS, we kindly request that you communicate with us regarding any potential visitors during your reservation. Visitors are not allowed unless pre-approved by LuxJB.
SECURITY CAMERAS: Privacy and comfort are a priority for our guests. Please acknowledge that security cameras monitor the property as well as devices for monitoring excessive noise and capacity inside the home. (NOISEAWARE). Security cameras can be located on all angles of the exterior property, including pool & common areas. All cameras are visible, allowing guests full access to the monitoring system throughout their stay. However, the camera in the living room, facing towards the windows, and the backyard cameras will NOT be available to HOST during the guest’s stay.
15) CHEF & OUTSIDE VENDORS: Private, in-house chef & maid & house keeping services are available, therefore, NO outside vendors, chefs permitted. Hiring any third party persons or companies for these services not through LuxJB or without LuxJB’s prior written permission are grounds for immediate termination of the Rental Contract and the forfeiture of the entire Rental Fee and the security deposit.
👨🍳 CHEF: Rates vary based on several factors. Final pricing provided after guest’s consultation. Min. 21 days’ advance notice required.
16) POOL & SPA HEAT: If you want the pool heated, must give 48 hours notice prior to check in. Extra: $400 for the first day, $200/per day, each day after. ($300/day for BH Flats Mansions)
📌 Pool Heat: 8 am to 10 pm. Spa Heat: 5 pm – 7 pm. (Time frame may vary: 4-6 pm or 6-8 pm). SPA heating hours cannot be extended or adjusted due to its integration with the pool heating system. (As it’s an IN POOL-SPA).
📌 For safety purposes, pool/spa is off limits after 10 pm. (Beverly Hills Flats villas may be exempt.)
📌 Safety Notice: Never leave children unsupervised; there is no lifeguard on duty. Additionally, please refrain from using glassware near the pool area. A $1,000 fee will be applied if any broken glass is found.
17) 2 Car parking. (Garage & private driveway). Sidewalks must not be blocked. (Min. 5 parking spaces at Villa Ruya, Royale, Colette, Santi, Javu, Gemma & Mandarin)
20) MID-STAY HOUSE KEEPING (Pasha, Bond, Fendi, Stella, Waldorf): Mandatory mid-stay cleaning for 5+ nights, $575 (start at) per service, every 5 days.
📌DAILY MAID SERVICE (Mandatory for Villa Ruya, Colette, Gemma & Mandarin: ): 11am – 3pm. $375/day will be charged additionally.
📌 Cleaning fee on invoice is for standard “EXIT” cleaning. Poor condition may incur extra fees.
21) Events, commercial filming & photo shootings are not allowed. Please inquire for rates & policies for such activities.
22) NO SMOKING, VAPING or HOOKAH🚭: The property is equipped with smoke detectors*, and LuxJB teams will be notified instantly if smoke is detected. Any evidence of smoking or vaping—including the smell of e-cigarettes or vape smoke inside the home and/or, for certain homes, in the backyard—will result in the immediate termination of the reservation without any refund. Additionally, the RENTER agrees to forfeit the security deposit and authorizes LuxJB to charge a minimum of $10,000 as a penalty. LuxJB retains the right to cancel the reservation, without refund, both before and after check-in if substantial evidence suggests that the RENTER may violate the contract or house rules, particularly the no-smoking/vaping policy, thereby posing a potential risk of property damage.
*Important Notice: The smoke and vapor detectors may automatically alert the fire department. A $10,000 fee will be charged for any false alarms or rule violations, to be paid by the RENTER.
23) NO PETS.
24) House rules violations may result in immediate eviction without refund for the remaining rental days and forfeiture of the security deposit.
25) WEATHER CONDITIONS, HURRICANES, STORMS, ACTS OF GOD, PANDEMICS, GOVERNMENT ACTIONS, FORCE MAJEURE: RENTER assumes the risks of any and all causes that may require the RENTER to cancel his/her reservation. There are NO REFUNDS for any occurrences whatsoever, whether natural, man-made, or other, including but not limited to, tornadoes, hurricanes, storms or other weather conditions, pandemics, biological outbreaks, any governmental actions of any sort, Acts of God, armed conflicts, or civil disturbances. The list is illustrative only and does not constitute an exhaustive list of occurrences that may cause a renter to cancel. Optional travel insurance is highly recommended for RENTER’S protection through a third-party provider. In the event any occurrence results in the cancellation of the booking by RENTER, LuxJB will not be held responsible for the RENTER’s cancellation nor for the refunding of any payments. LuxJB will also not be held responsible for reimbursement of payments from other services that the RENTER has hired. If any occurrence results in the RENTER being unable to leave the PROPERTY (e.g., due to inclement weather or a government lockdown), RENTER will be charged a minimum of $2,500+tax+fees for each night the RENTER stays at the PROPERTY. However, this shall not constitute a waiver of LuxJB’s right to retake possession of the PROPERTY upon demand.
📌 These rules as may be amended from time to time, apply to all our services directly or indirectly made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform (hereafter collectively referred to as the “website”) and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the Terms and Conditions set out above.
These pages, the content and infrastructure of these pages, and the online reservation service provided on these pages and through the website are owned, operated and provided by LUXJB.COM and are provided for your personal, non-commercial use only.
