These Terms and Conditions, as may be amended from time to time, apply to all our services directly or indirectly made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform (hereafter collectively referred to as the “website”) and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the Terms and Conditions set out below.
These pages, the content and infrastructure of these pages, and the online reservation service provided on these pages and through the website are owned, operated and provided by LUXJB.COM and are provided for your personal, non-commercial use only, subject to the Terms and Conditions set out below.
RENTAL CONTRACT
This Vacation Rental Contract (the “Contract”) is a legally binding agreement between LUXJB LLC (hereinafter referred to as “LUXJB” or “Host”) and you, the RENTER (hereinafter referred to as “RENTER” or “Guest”). This Contract is entered into as of the date RENTER places the reservation and LUXJB formally accepts the reservation. The terms of this Contract apply to RENTER and extend to all associates, vendors, invitees, contractors, and any other persons authorized by or associated with RENTER who enter the PROPERTY during the rental period, whether by invitation, association, or due to any acts or omissions by RENTER.
TERMS AND CONDITIONS: As set forth above, RENTER agrees that the number of occupants at the PROPERTY during the rental term (commencing at the time of check-in and ending at the time of check-out, as defined above) will not exceed the individual count stated in the rental contract at any time. Any violation of these terms, which are material conditions of this contract, shall be a basis for immediate termination of this contract, and RENTER’s forfeiture of all payments made towards the Rental Fee. By booking the PROPERTY through any booking platform (e.g., Airbnb, Vrbo), or by paying any invoice from LUXJB, RENTER agrees and acknowledges its intent to be bound by the terms of this contract. RENTER also agrees to abide by the Los Angeles City’s Home-Sharing Code of Conduct.
PAYMENT DUE: 100% due at signing.
RENTER hereby agrees to remit the total amount due (as set forth above) upon execution of this Contract. For the purposes of this Contract, “payment” is defined as the successful receipt of funds by LUXJB, in full and cleared, through an approved payment method. In cases where a payment attempt is made by RENTER (e.g., via credit card), but funds are delayed, flagged, or otherwise held by the payment processor, such payment shall not be considered complete until LUXJB has successfully received and confirmed the availability of the full amount. Should RENTER fail to complete payment in cleared funds within twenty-four (24) hours of signing, LUXJB reserves the right, at its sole discretion, to cancel the reservation without prior notice. In the event of cancellation, LUXJB shall have no obligation to refund any portion of amounts previously paid by RENTER, regardless of whether such payments were partial or in full.
CANCELLATION POLICY: Should RENTER wish to cancel the booking or any extra services (e.g., chef, pool heating, house-keeping service, etc.), notice of cancellation must be in writing, which can be made via e-mail at info@luxjb.com. The aforementioned notice must be made and received at least 160 days prior to check in date. If cancellation notice is received more than 160 days in advance of arrival date, LUXJB will refund the entire Rental Fee less 5%, which shall constitute a processing fee. If the cancellation notice is received less than 160 days prior to the arrival date, RENTER will forfeit the total rental and extra service fees, and LUXJB will have no obligation to return any amounts paid. LUXJB will also be entitled to any other applicable amounts or charges set forth under this contract. LUXJB, in its sole discretion, reserves the right to, and may, cancel the booking at any time for any reason, including but not limited to property damage, safety concerns, tenant issues, or for reasons beyond LUXJB’s control. In such cases where LUXJB cancels the reservation, LUXJB will refund all payments made by RENTER up to the date of cancellation. However, LUXJB shall not be held liable for any damages, including but not limited to consequential or incidental damages (e.g., travel costs, alternative accommodation, or any other inconvenience caused by the cancellation), losses, or additional expenses incurred by RENTER, and RENTER hereby waives any claims it may have as a result of a cancellation by LUXJB. In the event of a cancellation by either party, LUXJB shall not be responsible for any direct, indirect, consequential, punitive, or incidental damages, injuries, or losses sustained by RENTER or any other guests associated with the reservation.
NO-SHOW POLICY: If RENTER fails to check in within 24 hours following the agreed-upon check-in time and has not provided prior notice of delay, LUXJB reserves the right to deem the reservation canceled. In such cases, this contract will be terminated, and LUXJB may re-rent the PROPERTY to other parties at its discretion. RENTER shall forfeit the total rental fee and any additional service fees (e.g., chef services, pool heating, housekeeping, etc.), and LUXJB shall have no obligation to refund any amounts previously paid. LUXJB disclaims any responsibility for costs or losses incurred by RENTER due to this cancellation
RESERVATION TRANSFERS: RENTER shall have no right to transfer or assign any rights or obligations under this contract to any other party. RENTER is required to be physically present at the PROPERTY for the full duration of the Rental Term. Any attempt to assign or delegate any portion of RENTER’s responsibilities or rights without LUXJB’s prior written consent shall be considered a material breach of this contract.
EARLY DEPARTURE: There are no refunds for early departure.
WEATHER CONDITIONS, FORCE MAJEURE, AND UNFORESEEABLE EVENTS: RENTER expressly assumes all risks related to any interruptions, delays, or cancellations of the reservation caused by events beyond the reasonable control of LUXJB, including but not limited to: extreme weather conditions (such as hurricanes, tornadoes, and severe storms), pandemics, epidemics, biological outbreaks, governmental orders, regulations or mandates, Acts of God, civil unrest, armed conflicts, or any other extraordinary and unforeseen events or circumstances (collectively referred to as “Force Majeure Events”). This enumeration of events is illustrative and does not limit the broad scope of this provision. LUXJB shall bear no liability, financial or otherwise, for any cancellations initiated by RENTER as a result of any Force Majeure Event, nor shall LUXJB be responsible for issuing refunds, credits, or any form of compensation to RENTER under such circumstances. Furthermore, LUXJB shall not be liable for any reimbursement of payments made by RENTER for additional services, whether arranged through LUXJB or third-party vendors. RENTER is strongly advised to procure travel insurance from a third-party provider to cover potential financial losses arising from Force Majeure Events.
TERMINATION OF CONTRACT: LUXJB reserves the right to terminate this contract at any time, if the RENTER or any associated individuals, vendors, visitors potentially planning to occupy or enter the PROPERTY, fail to comply with the conditions outlined herein or any applicable laws, including, but not limited to, ordinances or governmental orders in effect at the time. In such instances, the RENTER will forfeit the total rental fee and any additional service fees. Any disputes arising under this contract shall be adjudicated in the jurisdiction where the PROPERTY is located. The RENTER shall be held liable to LUXJB for any legal fees, court costs, and other expenses associated with enforcing this contract or collecting all fees and expenses arising hereunder.
RENTER shall be liable for any special, indirect, incidental, consequential or punitive damages arising from the breach of this contract, including, without limitation, economic damages or lost profit. Should RENTER or any other occupants violate the terms of this contract, RENTER agrees to vacate the PROPERTY immediately upon demand. RENTER also agrees that a refusal to vacate the PROPERTY constitutes trespassing and that LUXJB’s representatives and local law enforcement agencies may enter the PROPERTY and remove RENTER, all occupants, and their belongings from PROPERTY. In such case, RENTER forfeits all monies paid. In addition, LUXJB may impose fines in the amount of the damage incurred, and such fines may be applied against the Security Deposit, without limiting LUXJB’s right to collect any additional damages from RENTER.
Any termination of this contract shall not affect or constitute a waiver of LUXJB’s rights or RENTER’s obligations hereunder or any damages to the PROPERTY nor LUXJB’s rights to recover any damages or pursue any legal claims as described herein, all which shall survive any termination of this contract. Unless otherwise specified herein, in the event of termination LUXJB shall be entitled to keep the full amount of any payment made for accommodation at the PROPERTY (regardless whether the Rental Term has expired) in addition to any other rights or remedies prescribed hereunder.
SUBLETTING: RENTER is not authorized to let or sublet any part or all of the PROPERTY nor assign any rights in this contract. Any assignment or subletting shall constitute a breach of this contract.
SECURITY DEPOSIT: Provided there are no damages, breaches, or violations of this Contract arising out of or associated with RENTER’s stay at the PROPERTY, the Security Deposit shall be refunded to the RENTER following LUXJB’s inspection of the PROPERTY. The refund process may take up to 21 business days to be reflected in RENTER’s account, depending on the policies of RENTER’s card issuer and the method of payment used. RENTAL agrees that the Security Deposit may be utilized to cover any additional cleaning costs incurred due to RENTER’s stay, as well as for repairs or damages to the PROPERTY, including but not limited to, scratches, stains on floors or furniture, damage to tables, and other property damage caused by RENTER or any of RENTER’s associates, vendors, invitees, contractors, or any other individuals who enter the PROPERTY during the Rental Term. In the event that any personal property is missing from the PROPERTY following the Rental Term, RENTER agrees that the full replacement cost for such items will be deducted from the Security Deposit. Any remaining balance owed may be pursued directly against RENTER, and any unpaid balance may be charged to the payment method on file with LUXJB. LUXJB reserves the right to adjust the Security Deposit at any time following reservation confirmation, particularly if RENTER requests additional services or if LUXJB reasonably believes there is a potential threat of property damage. Should LUXJB adjust the Security Deposit, RENTER agrees to pay the adjusted amount no later than 48 hours prior to the scheduled check-in date. Failure to do so may result in LUXJB’s right to terminate this Contract without refund.
DAMAGES: RENTER agrees to keep all aspects of the PROPERTY, including the house, furniture and furnishings in good working order and clean condition. Removing, adding or changing furniture without LUXJB’s written approval shall be deemed a material breach of this contract, and is strictly prohibited. RENTER is responsible for the full replacement cost of any furniture damaged on the PROPERTY and replacement of missing items. Under no circumstances can any furnishing be taken outside the PROPERTY (including into the garage). RENTER will be charged for any missing items reasonably attributable to RENTER and not returned after notification. RENTER shall be liable for any physical damage, legal action, and/or loss of reputation or business opportunities that LUXJB may incur as a consequence of the actions of RENTER or RENTER’s associates, vendors, visitors, contractors, and all other persons whatsoever who enter the PROPERTY during the Rental Term, including while RENTER is occupying or in possession of the PROPERTY, and agrees to defend, indemnify, and hold LUXJB harmless from any costs, claims or damages arising therefrom. RENTER shall also be liable for all special, indirect, incidental, consequential and punitive damages arising from any breach of this contract, tort or other conduct relating to the PROPERTY during the Rental Term or otherwise caused by or relating to this contract or RENTER’s obligations hereunder. If, as a result of RENTER’S damage to the PROPERTY, LUXJB has to cancel future reservations and/or is unable toaccommodate future RENTERs, RENTER shall be liable for any damages and lost profits to LUXJB associated therewith. Until all repairs are completed, RENTER agrees it will becharged $2,500+tax+fees for each day until the PROPERTY is repaired and in its former condition and ready to accommodate new RENTERs. If alternative accommodations are required for RENTERs that previously booked the PROPERTY for use and cannot use the PROPERTY as a result of repairs required or damage to the PROPERTY, which may be determined at the sole discretion of LUXJB, RENTER agrees it will be liable and charged for the cost of securing alternative accommodations for those RENTERs of equal value to the PROPERTY.
PAYMENT OF DAMAGES: In the event of any damages, LUXJB is hereby authorized to charge RENTER for the cost of the damages, by using the RENTER’s credit card or payment method on file with LUXJB.
RENTER’S COMMUNICATION AND NOTIFICATION RESPONSIBILITIES: RENTER is responsible for timely communication and notification both prior to check-in and during their stay. Upon arrival, RENTER agrees to examine the PROPERTY, and all furniture, furnishings, appliances, fixtures, if any, and shall immediately report within four hours of arrival any issues to LUXJB. If any items in the home are not in operating condition or in disrepair that should also be reported within four hours of RENTER’s arrival to the PROPERTY to LUXJB. Should RENTER fail to report any condition, it will be determined that the PROPERTY and all items thereon are in good working condition upon RENTER taking possession. RENTER also agrees to address any housekeeping concerns at time of check-in. Failure to do so will release LUXJB from any responsibility in addressing these concerns during RENTER’s stay.
RENTER agrees to immediately notify LUXJB of any occurrence of damage to the PROPERTY or adjacent properties and to take reasonable measures to mitigate all damage. RENTER is not permitted to hire any company or person to repair any item of damage unless RENTER receives prior approval in writing from LUXJB. Hiring a person or company to repair damages without LUXJB’s permission is grounds for immediate termination of the contract without return of the Rental Fee and the security deposit.
CHECK IN AND CHECK OUT: Unless a different time is agreed to by LUXJB, check-in shall be at 4:00 pm with a grace period until 06:00 pm and check-out shall be at 10:00 am. RENTER shall notify LUXJB if they anticipate check in will occur after 06:00 pm and/or check out will be earlier than 10:00 am. LUXJB executive meets and greets RENTER at check in. Check-in will be administered as follows:
Passport or driver’s license is mandatory for check-in. The information on occupants’ IDs must correspond to the occupants’ names as stated in this contract.
Any reservation determined to have been obtained under false pretenses will result in the denial of check-in privileges. If deceptive or misleading information, including the use of an invalid payment method, credit card, or identification, was employed to secure the reservation, access to the accommodation will not be permitted. Such actions may, at the discretion of LUXJB, lead to the cancellation of the reservation and termination of the rental contract at any time, without any refund.
- A walkthrough is required at check in together by LUXJB and RENTER.
- RENTER must be present during check-in to receive the keys.
- In the rare event the PROPERTY is not ready for check-in by 04:00 pm for reasons including but not limited to damages caused by prior renters, LUXJB will advise RENTER at check-in time, however, no refunds will be issued.
CHECK OUT: Disregarding check out time may result in the application of charges against the security deposit. RENTER also agrees that RENTER’s failure to meet with LUXJB at the time of check out will result in RENTER’s forfeiture of any right to dispute any additional charges incurred by RENTER.
PARTIES, EVENTS ARE NOT ALLOWED: Parties and events are strictly prohibited at the PROPERTY. Any special occasions or gatherings that exceed occupancy limits must be disclosed at the time of reservation and require LUXJB’s written approval. Unauthorized events will result in immediate contract termination without refund for remaining rental days.
ALCOHOL AND ILLEGAL SUBSTANCES: RENTER is responsible for any alcohol consumed at the PROPERTY. Inebriated guests must leave only with a sober driver, taxi, or ride-share. Alcohol served at events may not be consumed outside the PROPERTY. Inebriated guests shall not be served alcohol. Illegal substances are strictly prohibited; if found, RENTER must dispose of them immediately. Failure to comply will result in immediate termination of the contract without any refund.
CATERERS, PRIVATE CHEFS, VENDORS ARE NOT ALLOWED: RENTER agrees to use only LUXJB’s services for catering, private chefs, and vendors. Any third-party services must be pre-approved in writing by LUXJB. Unauthorized third-party vendors will result in immediate contract termination and forfeiture of the rental fee and security deposit.
COMMERCIAL PHOTO, VIDEO SHOOTING IS NOT ALLOWED: RENTER may not use the PROPERTY for commercial photo or video shoots without prior written permission from LUXJB. Unauthorized shoots will result in immediate contract termination without refund and a charge of three times the booking total for each day the shoot occurs.
NOISE ORDINANCE: This contract enforces a Zero Tolerance Policy regarding noise-related disturbances, including but not limited to unauthorized parties, gatherings, and/or events. RENTER and all other occupants of the PROPERTY shall comply with the Los Angeles City Short-Term Rental (STR) Ordinance and adhere to the “Good Neighbor” policy, which mandates that they shall not engage in any conduct that creates disturbances detrimental to the quiet enjoyment of the PROPERTY’s neighbors. Any violation of this provision will result in immediate termination of this Contract, forfeiture of the entire Rental Fee and Security Deposit, and the waiver of LUXJB’s rights to seek additional damages arising from such violation. Los Angeles City Quiet Hours commence at 9:00 PM. All outdoor noise, or noise emanating from inside the PROPERTY that carries outside, shall be minimized regardless of the hour and must comply with local Noise Ordinances. If a noise disturbance, loitering, public disturbance, act(s) of violence, or any unauthorized events, gatherings, or parties occur at the PROPERTY, LUXJB reserves the right to terminate the reservation immediately. Furthermore, LUXJB shall dispatch a security guard or its executives to the PROPERTY, without prior warning, to enforce this provision. If RENTER violates the visitors policy, exceeds the maximum occupancy, or any noise disturbance is reported, RENTER agrees to pay a minimum fine of $20,000 per incident, in addition to any costs or expenses incurred by LUXJB as a result of such events. The total amount will be charged to RENTER’s credit card or payment method on file.
*All outdoor and indoor speaker systems have been disabled in compliance with the Los Angeles City Ordinance.
MAXIMUM OCCUPANCY (OVER-NIGHT GUESTS): The maximum number of overnight guests, including children, is limited to the number specified in the RENTER’s reservation. LUXJB reserves the right to verify occupancy at any time and may terminate the reservation if the limit is exceeded. Any unlisted individuals are prohibited from entering the PROPERTY. Any increase in guests must be approved by LUXJB and may result in additional charges. Unauthorized occupancy will incur a fee of $1,000 per person, per day. Occupancy limits include visitors and children. No refunds will be issued for reductions in guest count after booking confirmation. (e.g., reducing from 14 to 10 guests).
THE GUEST HOUSE (VILLA PASHA): The Guest House contains the sixth bedroom. RENTER is not allowed to enter or use the Guest House unless pre-approved by LUXJB. Additional fees may apply.
VISITORS: Day/evening visitors, if permitted, are limited to 4 (four) persons and must vacate the PROPERTY by 10:00 PM. All visitors must comply with the “Good Neighbor” policy and City Ordinance, behaving reasonably at all times. If this policy is violated, RENTER authorizes LUXJB to charge a minimum fee of $1,000 per unauthorized person, per day, to RENTER’s payment method on file.
TRANSIENT OCCUPANCY: RENTER expressly acknowledges and agrees that this contract is for transient occupancy of the PROPERTY, and that RENTER does not intend to make the PROPERTY a residence or household.
SECURITY CAMERAS: RENTER acknowledges and agrees that security cameras are installed and actively monitor the PROPERTY. These cameras may be located at various points around the exterior of the PROPERTY, including but not limited to the pool and common areas. The primary purpose of these cameras is to safeguard the PROPERTY against potential break-ins and theft. By signing this rental contract, RENTER acknowledges the presence of security cameras on the PROPERTY, as well as devices for monitoring excessive noise and occupancy levels inside the home (such as NOISE-AWARE). Any tampering with or disabling of these devices constitutes a breach of this contract and will result in the immediate termination of this contract. Furthermore, RENTER acknowledges that, should LUXJB form reasonable suspicion that any term of this contract is being violated, LUXJB reserves the right to inspect the PROPERTY at any time during the rental period. LUXJB may also impose fines for any damages resulting from tampering with these security devices.
SECURITY AND ALARM SYSTEM: Alarm systems may or may not be available at the PROPERTY, and it is the sole responsibility of the RENTER to inquire with LUXJB as to whether an alarm system is present. In addition, RENTER agrees to take all necessary precautions to ensure their own safety, the security of their personal property, and the security of the PROPERTY by securing all doors, windows, garage doors, and other access points when deemed appropriate, including but not limited to when the PROPERTY is unoccupied and at the time of checkout. LUXJB shall not be held liable for any lost, stolen, or missing property belonging to the RENTER, their associates, guests, vendors, invitees, visitors, contractors, or any other individuals who enter the PROPERTY during the rental period while the RENTER is in control of the PROPERTY. For the purposes of ensuring security and addressing any concerns that may arise regarding the PROPERTY’s safety, RENTER agrees to maintain open and responsive communication with LUXJB both prior to and during the rental period.
BILLIARD (POOL) TABLE USE (VILLA PASHA): Any damage on the billiard (pool) table, including minor scratches or stains on felt, will result in a deduction from RENTER’s security deposit and, if the cost of such repairs exceed the security deposit, will result in further charges to RENTER. RENTER shall treat the table with care. Food and beverages are to be kept as far away from the table as possible. RENTER will keep billiard (pool) table covered at all times while not in use with the nylon cover provided.
GYM and FITNESS EQUIPMENT USE: All users of the gym and fitness equipment must be at least 18 years old. Use of the gym and fitness area is at the user’s own risk, and LUXJB assumes no responsibility for accidents or injuries. RENTER agrees to defend, indemnify, and hold HOMEOWNERS and LUXJB harmless from any and all bodily injury and/or property damage incurred at the PROPERTY resulting from RENTER’s or any other person’s use or misuse of the gym or fitness equipment, including any intentional or negligent acts or omissions by RENTER.
NO SMOKING, VAPING OR HOOKAH: No smoking or vaping is allowed at the PROPERTY. PROPERTY is equipped with smoke detectors. Any breach of the non-smoking/vaping policy will be construed as damage to the PROPERTY. If such evidence is found, RENTER agrees to forfeit the Rental Fee and security deposit and authorizes LUXJB to charge RENTER a minimum of $5,000 (five thousand) as a penalty, which will be charged to RENTER’s credit card or payment method on file by LUXJB. The smoke and vapor detectors may automatically alert the fire department. A fee of $10,000 will be charged to the RENTER’s card on file for any false alarms or rule violations, and it will be the responsibility of the RENTER to make the payment.
The non-smoking/vaping policy prohibits smoking within 20 feet (7 meters) of main entrances, exits, and operable windows of the PROPERTY, including the driveway.Additionally, RENTER shall assume complete liability for all costs associated with repairing damages arising from smoking or vaping, including, but not limited to, the replacement of furniture, pillows, mattresses, and comforters, necessitated by the need for odor remediation. In the event that the PROPERTY incurs damage, and such damage necessitates the cancellation of future reservations or renders LUXJB unable to accommodate subsequent RENTERs, RENTER shall be liable for any damages and lost profits to LUXJB associated therewith. Until all repairs are completed, RENTER agrees it will be charged $2,500+tax+fees for each day until the PROPERTY is repaired and in its former condition and ready to accommodate new RENTERs. LUXJB retains the right to cancel the reservation, with no refund at any time. This is applicable in cases where substantial evidence suggests that RENTERs are likely to violate the terms of this contract and house rules, particularly the no-smoking/vaping policy, thereby posing a potential threat of damage to the PROPERTY.
PET POLICY: NO PETS and/or ANIMALS ALLOWED. No pets or animals are allowed on the PROPERTY. If RENTER or any of RENTER’s associates, vendors, invitees, contractors, or other individuals bring a pet onto the PROPERTY during the rental period, this contract will be immediately terminated. RENTER will be held responsible for any and all damages and remediation costs caused by the pet(s), including pet allergen and flea remediation, as well as reimbursement to LUXJB for any refunds provided to future occupants affected by the pet(s)..
PARKING: PARKING IS LIMITED TO TWO CARS. Parking arrangements must be made in advance for RENTER’s vehicles. RENTER must use the assigned space(s) only. RENTER and/or RENTER’s associates, vendors, invitees, contractors, and all other persons whatsoever who enter the PROPERTY during the rental period must not block the sidewalk, neighbor’s driveways, or congregate in front of their homes.
POOL, SPA USE and HEATING: Pool and spa heating fees must be paid for at the time of booking and RENTER must give 48 hours advance notice prior to check in.
For safety purposes, use of pool/spa is not allowed after 10 pm.
- Pool and spa heating cost is extra: $400 for the first day, $200/per day, each day after.
- Hours of heating are as follows: POOL: 08:00 am to 10:00 pm. SPA: 05.00 pm to 07:00 pm. Time frame may vary: 4-6 pm or 6-8 pm.
- Spa pump/heaters can run maximum 2 hours/per day.
- Heat pump cannot heat the pool and spa simultaneously. When the pump and heaters are on pool mode, spa temperature will be same as pool temperature (or cooler)
- RENTER agrees not to tamper with pool heat controls, filters or manipulate heater in any way.
- Pool and spa heating service may not be available during rainy days and extreme weather conditions including, but not limited to, storms, extreme wind and cold.
- Swim at your own risk. No lifeguard on duty.
- Pool heat shall not exceed 88; spa shall not exceed 101 degrees. Higher temperatures may cause health issues.
- No jumping or diving. Shallow pool.
- Renter must observe reasonable time limits (10 to 15 minutes) and enter and exit the spa slowly in case of dizziness or to prevent falls.
- Spas are dangerous for young children, who can easily drown or become overheated in them.
- Parents and caregivers should never, even for a moment, leave children alone near the pool or spa.
- Refrain from using glassware near the pool area. A $1,000 fee will be charged to RENTER’s credit card on file, if any broken glass is found.
- If RENTERS have been drinking alcohol, taking meds, have high or low blood pressure, or any other medical condition, they must not enter spa.
ASSUMPTION OF RISK and WAIVER OF LIABILITY: Persons using the pool, spa, hot tub, Jacuzzi, whirlpool, and other similar features (“Special Features”) do so at their own risk. LUXJB and HOMEOWNERS assume no responsibility for accidents or injuries. RENTER acknowledges that no one should swim alone and agrees to defend, indemnify, and hold harmless the HOMEOWNERS and LUXJB from any bodily injury at the PROPERTY arising from the use or misuse of the Special Features. It is the RENTER’s responsibility to read and understand all security precautions, warning signs, and procedures regarding the use of the Special Features. RENTER acknowledges that the areas surrounding the Special Features are not fenced or secure, posing risks, especially for children, intoxicated persons, those on medication, those with health risks, or pregnant individuals. RENTER agrees to inform all guests of these risks and ensure they are carefully supervised. RENTER agrees to assume full responsibility for any accidents or injuries resulting from the use or presence of the Special Features and waives any claims against the HOMEOWNERS or LUXJB. RENTER also agrees to fully indemnify and hold harmless the HOMEOWNERS and LUXJB from any claims arising from such injuries. RENTER further agrees to instruct all guests not to access off-limit or unsafe areas of the PROPERTY, including rooftops.
POOL and SPA CLEANING, TECHNICIANS, GARDENERS: Pool technicians visit the PROPERTY every Monday or Tuesday, and gardeners visit every Tuesday or Wednesday, depending on the specific PROPERTY. RENTER acknowledges that these service providers may need to enter the pool area through the front yard doors without prior notice. Their work may take up to 20 minutes, and RENTER is required to allow them to complete their duties. The pool and spa filters are set to turn on automatically every day. If RENTER notices any issues with the pool or spa (e.g., temperature or water color), RENTER shall not attempt to adjust or tamper with the pool valves, filters, or control board. RENTER must immediately inform LUXJB of any unusual conditions.
CLEANING AND HOUSE-KEEPING SERVICES: Daily cleaning and maid services may not be included in the rental rate, but such services are available upon request for an additional fee. The cleaning team does not provide ironing or cooking services. The hiring of any third-party individual or company to clean the PROPERTY without prior written consent from LUXJB will be considered grounds for immediate termination of this contract.
MANDATORY MID-STAY CLEANING: Additional fees (fees vary depending on the PROPERTY (start at $590) will be charged per cleaning and it is mandatory for stays of five days or more. Cleaning to occur at minimum every five (5) days. Mandatory cleaning service days will be scheduled prior to RENTER’S arrival by LUXJB.
GARBAGE / TRASH: RENTER will place all trash in the trash carts, located at the far end of the front yard (towards the entrance) in the designated area. RENTER must not overload carts; the lids must close completely. Garbage or waste left beside carts will not be collected. The following hazardous household waste items should NOT be treated as everyday garbage and should NOT be disposed of curbside, in carts: batteries, electronics, fluorescent light bulbs, paint and paint cans, used motor oil and filters, prescription medications. Non-recyclable materials should be placed in black trash cart. RENTER shall not place trash in green trash cart.
AMENITIES: The home is provided with a starter set of shampoos, soaps, trash bags, detergents, toilet paper and paper towels. Since a limited supply is provided, RENTER should plan to replenish these items if necessary, and based on the length of the Rental Term. Amenities and furnishings are subject to change and may or may not be the exact same as represented online. LUXJB reserves the right to make substitutions at its sole discretion.
UTILITIES: Due to California’s extreme drought conditions, RENTER agrees to TURN OFF all electronic devices, lights, and air conditioning systems whenever leaving the PROPERTY. RENTER shall keep all windows and doors closed to conserve energy while using the air conditioning. Although the thermostat may be set below 70°F, RENTER is advised against doing so, as it can cause the air conditioning unit to operate at maximum capacity for an extended period, potentially resulting in damage. Setting the temperature to 67°F will not cool the space faster but may lead to freezing of the system and potential compressor damage. Repairing such damage is time-consuming and may result in a lack of air conditioning for a minimum of three days. Any repair costs will be deducted from RENTER’s security deposit. LUXJB will not issue any refunds for malfunctioning or lack of air conditioning. RENTER must not leave fireplaces unattended and must turn them off every time RENTER leaves the room or patio.
PERSONAL PROPERTY: RENTER acknowledges that any personal property belonging to or used by RENTER is not insured by LUXJB. HOMEOWNERS, LUXJB, and LUXJB’s employees and representatives shall not be held responsible for any lost, stolen, or missing property belonging to RENTER, RENTER’s associates, vendors, invitees, visitors, contractors, or any other persons entering the PROPERTY during the rental period. LUXJB shall also bear no responsibility for abandoned items. While every reasonable effort will be made to contact RENTER for the return of such items, a $50 handling fee, plus shipping costs, will be charged for any items returned at RENTER’s request. LUXJB shall not be liable for the condition of any returned items. Any items not claimed within 15 days will become the property of LUXJB and may be donated or discarded at LUXJB’s sole discretion.
LUXJB’S PROPERTY: RENTER agrees not to access LUXJB’s storage area, even if unlocked, as it contains homeowner’s personal property, as well as cleaning supplies and chemicals that may be hazardous to both children and adults.
CONDITION OF PROPERTY: LUXJB has, to the best of its ability, given an accurate description of the PROPERTY and its condition. RENTER understands that it is considered as reserved “sight unseen”. LUXJB cleaning staff will have cleaned it before RENTER’s occupancy. All electrical, internet, plumbing and appliances should be in working order. The failures of operation of certain amenities, such as Spectrum (internet provider) internet service are not a basis for any refund.
TERMINATION DUE TO UNREMEDIABLE SYSTEM FAILURE DURING RENTER’S POSSESSION OF THE PROPERTY: In the event of a failure of an essential utility—including, but not limited to, plumbing, electrical, heating/cooling systems, or internet service—occurring during RENTER’s possession of the PROPERTY (any time after check-in and before check-out) that is not caused by any act, omission, or negligence on the part of the RENTER, and if such failure cannot be reasonably remedied within a timeframe that permits continued reasonable use and enjoyment of the PROPERTY, LUXJB reserves the right to terminate the reservation. In such circumstances, the following terms shall apply:
Commercially Reasonable Repair Efforts and Right of Access: LUXJB will use commercially reasonable efforts to repair or replace the failed system or equipment. RENTER agrees to grant LUXJB, its agents, or authorized service providers prompt access to the PROPERTY for the purpose of inspection and necessary repairs. Neither the PROPERTY owner nor LUXJB shall be liable to RENTER for any damages resulting from such system or equipment failure, and no refunds shall be issued for such failures unless LUXJB elects to terminate the reservation in accordance with this provision.
Refund of Unused Nights Upon Termination: Should LUXJB exercise its right to terminate the reservation due to an unremediable failure, LUXJB shall refund the RENTER for the unused portion of the reservation, specifically for nights remaining from the date of termination forward. No further refunds or reimbursements shall be provided beyond the unused nights.
Limitation of Liability and Waiver of Claims: LUXJB shall not be liable for any damages, including, without limitation, consequential, incidental, indirect, or punitive damages (e.g., additional travel costs, alternative accommodations, or other expenses or inconveniences incurred by the RENTER due to termination or failure of essential utilities). RENTER expressly waives any and all claims, demands, or causes of action arising as a result of cancellation by LUXJB under this provision.
Exclusive Remedy: In the event of termination by either party due to an unremediable system failure, LUXJB’s sole obligation shall be limited to the refund of any unused nights, and LUXJB shall not be responsible for any direct, indirect, consequential, punitive, or incidental damages, injuries, or losses sustained by RENTER or any other individuals associated with the reservation. This waiver of liability shall apply to RENTER, as well as any guests or visitors associated with the reservation.
CHILD PROOFING: RENTER acknowledges that no special efforts have been made to “childproof” the PROPERTY and accepts the associated risks of harm to any children on the PROPERTY. These risks include, but are not limited to, access to the pool, spa, adjacent street, potentially harmful plants, and cleaning supplies present in the house, patio, or on the street that may be toxic if ingested.
ENTRY TO THE PROPERTY: RENTER agrees that if the conditions and limitations set forth herein are not met, LUXJB reserves the right to terminate this contract without refund, both before and after RENTER’s check-in, and to remove RENTER from the PROPERTY. LUXJB and its representatives may enter the PROPERTY at any time without prior permission from the RENTER. If RENTER abandons or vacates the PROPERTY, LUXJB may, at its discretion, terminate this contract, re-enter the PROPERTY, and remove all of RENTER’s property.
LIABILITY: By signing this contract, RENTER agrees that HOMEOWNERS, LUXJB and LUXJB’s employees and representatives shall not be liable for any accidents or injuries that occur at the PROPERTY and that prior to taking possession RENTER will perform a visual inspection of the PROPERTY and bring to LUXJB’s attention any conditions requiring attention. RENTER assumes full responsibility and liability for RENTER’s associates, vendors, invitees, contractors, and all other person’s actions whatsoever who enter the PROPERTY during the rental period and hereby agrees to defend, indemnify and hold homeowners, LUXJB and LUXJB’s employees and representatives from and against and injuries or damages associated with the PROPERTY except resulting from LUXJB’s gross negligence or willful misconduct.
SUPERVISION OF CHILDREN: Adults are responsible for the actions and supervision of children under their care. RENTER is solely responsible for the actions and supervision of any minors (under 18 years) at the PROPERTY.
CONFIDENTIALITY: LUXJB agrees to maintain the confidentiality of all information and materials disclosed by or relating to RENTER.
GOVERNING LAW: This contract shall be governed by the laws of the State of California, without regard to conflicts of law principles.
REMEDIES: In the event of any breach of the terms of this contract, including, but not limited to, RENTER unauthorized “holding over” or any acts proscribed herein, in addition to all other rights and remedies LUXJB may have at law, LUXJB shall have the option to demand and enforce that RENTER immediately vacate the PROPERTY. In such an instance, the contract will be terminated except those provisions that survive termination (which include all rights and remedies of LUXJB to retain the rental fee, security deposit and otherwise charge RENTER for any damages or violation of this contract), and LUXJB shall be entitled to otherwise recover all damages allowable by law. The RENTER, to the maximum extent allowable by law, hereby waives all claims for damages against LUXJB associated with any acts by LUXJB relating to the enforcement of its rights hereunder, including any re-entry and taking possession of PROPERTY, removing or storing property as herein provided, and will hold LUXJB and its agents and representatives harmless from and against all losses, costs and damages occasioned by any breach of this contract by RENTER, will not construe any re-entry on the PROPERTY to be a forcible entry as defined in California Code of Civil Procedure or other similar statutory provisions.
ATTORNEYS FEES: Subject to the limitations set forth in Section 51 below, if any legal action or proceeding is brought arising out of or related to this contract, the prevailing party in such action shall be entitled to receive from the other party, in addition to all other relief that may be granted, its reasonable attorneys’ fees, costs and expenses incurred in the action or proceeding.
DISPUTES AND VENUE: RENTER agrees that RENTER will not file a dispute against LUXJB with the bank, credit card company, PayPal, or any other company and/or person that RENTER is using to make payments under this contract. RENTER authorizes LUXJB to charge RENTER’s credit card for any amounts due under any contract with LUXJB; the cost of any additional services provided by LUXJB that are not contemplated by a signed contract; and, costs incurred as a result of RENTER’s violation or breach of this and any contract between RENTER and LUXJB. RENTER agrees that these charges include, but are not limited to, the cost to replace damaged items, charges related to unauthorized occupants or visitors and charges and penalties related to noise disturbances and exceeding maximum capacity at the PROPERTY. In the event of any dispute, RENTER’s security deposit will not be refunded.
RENTER understands that RENTER’s credit card information will be saved to file for future transactions on RENTER’s account. RENTER assumes full responsibility for all charges and agree to honor and abide by the terms of payment set forth in any contract with LUXJB. All disputes or legal action resulting from any dispute arising out of this contract, which exceeds $10,000 in value, shall be submitted to binding arbitration in the County of Los Angeles, California before ADR Services, Inc. or a mutually agreeable arbitration service under expedited rules with each side to pay ½ of the arbitration fee (which may be recovered by the prevailing party against the other party at the conclusion of Arbitration). All disputes in amounts less than $10,000 shall be submitted to small claims court in the County of Los Angeles, California.
INDEMNIFICATION: RENTER hereby agrees to defend, indemnify and hold HOMEOWNERS, LUXJB and LUXJB’s employees, agents and representatives harmless from and against any and all claims, including those of third parties, arising out of or in any way related to RENTER’s use of PROPERTY or the items of personal PROPERTY provided therein, except as may be due to the gross negligence or willful misconduct of LUXJB. RENTER assumes all risk of injury or other losses relating to any recreational activities on the PROPERTY including use of the private swimming pool, spa, gym, sauna, steam room and Special Features and resulting from any guests or third parties visiting the PROPERTY.
LIMITATION OF LIABILITY: In the event that HOMEOWNER, LUXJB, or any of their agents or representatives are found liable for any breach or damages occasioned by this contract, RENTER agrees as a material condition of entering this contract, that the limit of liability against HOMEOWNER, LUXJB, or any of their agents or representatives shall be the amount of the Rental Fee charged and/or collected hereunder and, under no circumstance shall HOMEOWNER, LUXJB, or their agents or representatives be liable for damages exceeding the Rental Fee. This limitation of liability applies to any and all types of damages claimed, including but not limited to any claims for consequential damages, punitive damages, emotional distress damages, or attorney’s fees and costs as set forth in Section 48 above.
HOLDOVER: Notwithstanding any provision to the contrary, RENTER shall have no right to retain possession of the PROPERTY or any part thereof beyond the expiration or earlier termination of this Contract. In the event of a holdover, LUXJB shall be entitled to charge RENTER an amount equal to one hundred fifty percent (150%) of the nightly rate applicable during the Rental Term immediately preceding such expiration or earlier termination. No provision herein shall be construed as consent by LUXJB to any holdover, and RENTER agrees to indemnify, defend, and hold LUXJB and HOMEOWNERS harmless from any and all claims, demands, actions, losses, damages, obligations, costs, and expenses, including but not limited to attorney’s fees, arising out of or relating to RENTER’s failure to vacate the PROPERTY upon the expiration or termination of this Contract. Holdover beyond the termination or expiration date is expressly prohibited without the prior written consent of LUXJB. In the event that LUXJB is unable to deliver possession of the PROPERTY to a new tenant or perform necessary improvements for a new tenant due to RENTER’s holdover, RENTER shall be liable for all resulting damages, including but not limited to lost profits and other consequential losses.
OTHER TERMS, SEVERABILITY: In the event that any provision of this Contract is determined to be invalid, unenforceable, or void for any reason by a court of competent jurisdiction, the remaining provisions of this Contract shall remain in full force and effect. If any provision of this Contract is found to be invalid or unenforceable, and if such provision can be rendered enforceable by limitation, then such provision shall be construed as limited to the extent necessary to make it enforceable. The invalidity or unenforceability of any particular provision shall not affect the validity or enforceability of the remaining provisions of this Contract.
BINDING EFFECT: The covenants, terms, and conditions set forth in this Contract shall be binding upon and inure to the benefit of the parties hereto and their respective heirs, legal representatives, successors, and permitted assigns.
ENTIRE CONTRACT and DOCUMENTATION REQUIREMENTS: This Contract, together with any attached disclaimers, credit card authorization forms, and house rules, constitutes the entire and exclusive understanding between the parties hereto with respect to the subject matter of this Contract. It supersedes all prior contracts, representations, negotiations, or communications, whether written or oral, between the parties. No other promises, conditions, understandings, or contracts, oral or written, shall be binding unless expressly incorporated herein. Any modification or amendment to this Contract must be in writing and signed by both LUXJB and RENTER to be valid.
RENTER is required to upload all necessary documentation, including but not limited to a valid ID, credit card photos, and any other documents requested by LUXJB, upon completing the contract via DOCUSIGN. If RENTER fails to submit the required documents, or submits inaccurate or invalid documentation (such as expired credit cards; credit cards must be valid for at least 30 days following RENTER’s departure), LUXJB reserves the right to cancel this contract at any time before RENTER’s departure without refund.
MINIMUM AGE REQUIRMENT: RENTER acknowledges and agrees that they must be at least twenty-one (21) years of age to enter into and sign this Contract. LUXJB reserves the right to immediately terminate the reservation, at its sole discretion, without refund, if it is determined that RENTER fails to meet this age requirement.
WAIVER: The acceptance of rent by LUXJB shall not be construed as a waiver of LUXJB’s right to enforce any provision of this contract.
SIGNATURES: Digital signatures (via DOCUSIGN) and PDF signatures shall be deemed original signatures and shall constitute acceptance of the terms and conditions set forth herein. Each individual executing this contract represents and warrants that they are duly authorized and have the legal capacity to execute and deliver this contract. Each party further represents and warrants that the execution and delivery of this contract, as well as the performance of its obligations hereunder, have been duly authorized, and that this contract constitutes a valid and legally binding agreement, enforceable in accordance with its terms.
DISCLAIMER AND WAIVER OF LIABILITY
This Disclaimer applies to RENTER, all occupants, and any visitors, associates, vendors, contractors, or any other persons who enter the PROPERTY at any time during the rental period while RENTER retains control of the PROPERTY.
RENTER acknowledges that HOMEOWNERS, LUXJB, and LUXJB’s employees, agents, or representatives are not responsible for any personal injury or damage that may arise due to any condition on or about the PROPERTY. This includes, but is not limited to, injuries from slipping on wet or slippery surfaces, whether such conditions arise naturally or through man-made causes. RENTER accepts full responsibility for exercising caution and ensuring the safety of all individuals present at the PROPERTY when surfaces are wet or otherwise hazardous. Furthermore, LUXJB shall bear no liability for personal injury, property damage, or loss sustained by RENTER or their associates resulting from natural events such as adverse weather conditions, Acts of God, malfunction or failure of heating or cooling systems, accidents involving fire or other heat sources, or other unforeseeable circumstances beyond LUXJB’s reasonable control. Under no conditions shall RENTER or any other individuals under RENTER’s control, including visitors, associates, vendors, or contractors, hold LUXJB liable for any damages, injuries, or claims resulting from occupancy or use of the PROPERTY, except where such claims arise directly from intentional acts of harm by LUXJB or its representatives. By confirming the reservation, RENTER agrees to adhere to all terms outlined in this contract and the attached house rules. It is RENTER’s responsibility to disclose to LUXJB any existing damage or scratches on floors, walls, tiles, furniture, or other property items upon check-in. RENTER shall inspect all furnishings and fixtures, ensuring they are in good condition and free from any visible defects, such as holes, tears, scratches, or other damage.
By signing the rental contract, RENTER also certifies that the information provided is accurate and that they possess the authority to execute this contract and any related agreements with LUXJB. RENTER further attests that they have inspected the PROPERTY and reported any pre-existing damages to LUXJB.
By signing contract, RENTER acknowledges and affirms that they have read, understood, and agree to abide by all conditions stated in this rental contract. RENTER further agrees to indemnify, defend, and hold harmless HOMEOWNERS, LUXJB, and LUXJB’s employees, agents, and representatives from any and all losses, damages, expenses, claims, or costs of any nature, including those arising from special, indirect, incidental, consequential, or punitive damages, economic losses, or lost profits, that may result from any breach of this contract, tortious conduct, or other acts relating to the PROPERTY or the obligations contemplated herein.
LEGAL:
The information provided on this site does not, and is not intended to, constitute any form of advice or inducement; instead, all information, messaging, content, and materials available are for general informational purposes only and may not constitute the most up-to-date information. Any links to third-party websites or materials are only for the convenience of the consumer; any link or reference to such third-party is not a recommendation or endorsement of the contents of the third-party site or materials. You should not act or refrain from acting based on any content included on this site, or any LuxJB-affiliated site, information, messaging, content, or materials, without seeking professional advice. All liability with respect to actions taken or not taken based on the contents of this site are hereby expressly disclaimed.
Privacy Policy:
This does not constitute an offer to sell real estate, nor a solicitation of offers to buy real estate. LuxJB is not a broker and does not represent either the seller or potential buyer in any transaction. If interested, LuxJB will connect you with a local licensed professional to negotiate the purchase and complete the sale of a transaction. Neither the information above nor any communication made or given in connection with the information above may be deemed to constitute any representation or warranty and may not otherwise be relied upon by any person or entity. All prices, terms, and conditions subject to change without notice. Owner usage, complimentary memberships, and other lease terms are subject to change and may not be offered in all lease deals.
“This Privacy Policy describes how LuxJB® collects, uses, and shares personal information. This Privacy Policy also describes what choices you have in managing your personal information. It is important to LuxJB that our users have a greater knowledge and control over information related to them. This Privacy Policy is designed to provide consumers (“you” or “your”), who use our Website (as defined herein), with tools to help understand and control the collection, use, and sharing of that personal information.
LuxJB® reserves the right, at any time, to modify this Privacy Policy. If we make revisions that change the way we collect, use, or share personal information, we will post those changes in this Privacy Policy. You should review this Privacy Policy periodically so that you keep up to date on our most current policies and practices. We will note the date of the latest version of our Privacy Policy at the end of this Privacy Policy.
The Types of Information We Collect
For the purpose of this Privacy Policy, when we use the term “personal information” we mean information that allows someone to identify or contact you. Non-personal information means information that does not directly identify you. We collect both types of information.
We collect personal information from visitors on www.LuxJB.com, and any social media webpages created by LuxJB® (collectively, the “Website”). For individuals who become a registered user of the Website or otherwise transact on the Website, this will include information such as email address, telephone number, home address, and zip code. Personal information may also include information you provide to us in order for us to create personalized communications and services for you and your guests, including: credit card information, your birthday, transaction history, home value, company information, job title, and information about your traveling companions.
Other information we collect may include marketing information, including both offline and online information, such as:
- Behavioral or demographic attributes, when tied to personal information.
- Transactional data based on past purchase behavior, when tied to personal information.
- Data from marketing opt-in lists, consumer surveys, or publicly available information.
- Unique IDs such as a cookie placed on a computer, mobile or device IDs.
- Internet Protocol address (“IP address”) and information derived from IP address such as geographic location.
- Information about a device such as information contained in HTTP headers or other internet transfer protocol signals, browser or device type and version, operating system, user-agent strings and information about or from the presence or use of “apps” on mobile devices.
- Demographic information such as a consumer’s gender, age, and income range, when not tied to personal information.
- Behavioral data of consumers’ computer or device usage on websites or apps, such as advertisements clicked, websites and content areas, and date and time of activities.
- The web search a consumer used to locate and navigate to a website.
- Latitude/Longitude data.
How We Collect Information
We may collect personal information from you in the following ways:
- By Asking. We may collect some personal information from you by asking that you provide it to us. For instance, when you register on the Website, book travel online, make or redeem purchases on the Website, or when you attend an in-person event.
- Call Recording. Telephone calls with LuxJB® may be recorded for quality assurance. By agreeing to this Privacy Policy, you provide consent to LuxJB® to record your telephone calls.
- Cookies. Many sites use “cookies,” which are small text files that reside on your computer to identify you as a unique user. We may use cookies on the Website to allow us to, among other things, measure activity and to personalize your experience. For instance, cookies may enable us to remember your viewing preferences without requiring you to re-type a user name and password. Cookies may also allow us to track your status or progress when requesting products, services, or information. If you choose, you can set your browser to reject cookies or you can manually delete individual or all of the cookies on your computer by following your browser’s help file directions. However, if your browser is set to reject cookies or you manually delete cookies, you may have some trouble accessing and using some of the pages and features that are currently on the Website, or that we may put on the Website in the future.
- Web Beacons. A web beacon is an electronic file on a web page that allows us to count and recognize users who have visited that page. Among other things, a web beacon can be used in HTML-formatted email to determine responses to our communications and measure their effectiveness. For example, a web beacon may track your activity if you get an email from us and click on a link in that email to go to the Website. You can generally avoid web beacons in your email by turning off HTML display and displaying only the text portion of your email.
- Web Server Logs. Web server logs are records of activity created by the computer that delivers the webpages you request to your browser. For example, a web server log may record the search term you entered or the link you clicked to bring you the webpage. The web server log also may record information about your browser, such as your IP address and the cookies set on your web browser by the server.
- Geo-Location Technologies. We may collect information about the location of your device if you provide your consent. At any time, you may request that we do not collect information about your location by contacting us at the address listed below under the Section titled “How We Communicate With You.”
- Social Networking Sites. If you log into your user account through shared sign-in services (e.g., Facebook Connect), you provide LuxJB® with permission to access certain information about you from that social networking site, such as your user profile, friend list, and profile picture.
- Enhanced Information. We also may enhance the personal information we collect from visitors with other information from third-party Data Sources, as defined below.
- Third Party Data Sources. In addition to the information that we collect from you directly, we may receive information about you from third parties, such as our vendors, business partners, our affiliates, data providers, data partners or publicly available sources (“Data Sources”). We allow Data Sources to send us marketing information that they have collected from both online and offline sources. This may include information from customer lists, website memberships, or other information created from a third party’s own technology (such as proprietary modeling or matching technology of other companies).
How We Use Information
Our primary purpose in collecting personal information from our visitors is to provide visitors with products, services, and information that we think may be of interest. For example, we use your personal information to:
- Complete or process transactions for you and send you confirmations and receipts.
- Fulfill booking requests you have made, plan vacations for you, confirm itineraries you have selected, and suggest products or services we think you may be interested in.
- Recognize or identify you when you return to the Website.
- Tell you about updates to your account, products, and services.
- Answer questions and respond to your customer service requests.
- Monitor the usage and performance of the Website, and determine aggregate information and usage patterns.
- Make the Website easier to use; help diagnose problems with the Website; or enhance the Website for optimal user experience.
We may use your personal information to advertise and market our products and services (and those of our partners) to you, for example, to present targeted advertisements on the Website and other third-party websites, in email marketing, and in direct mail marketing. We also use your personal information to analyze the effectiveness of our advertisements, and to determine whether you would be interested in new products or services we may offer.
How We Share Information
We may share information about you with third parties in certain circumstances including in the following situations:
- Sharing Your Information with Service Providers. We may share information with third-party service providers in order for those service providers to perform business functions for LuxJB®. These services may include, among other things, helping us to provide services that you request, such as planning, booking, and providing concierges and activity vendors. Service Providers also help us to create or maintain our databases; research and analyze the people who request products, services or information from us; to prepare and distribute communications; or to respond to inquiries.
- Law Enforcement and Legal Process. We may report to law enforcement agencies any activities that we reasonably believe to be unlawful, or that we reasonably believe may aid a law enforcement investigation into unlawful activity, as well as disclose your information to the extent required by a valid order of a court or other governmental body or by applicable law. In addition, we reserve the right to release your information to law enforcement agencies if we determine, in our sole judgment, that either you have violated our policies, or the release of your information may protect the rights, property, or safety of LuxJB®, or another person.
- Sharing Your Information as Permitted by Law. We may share your information with others as required by, or permitted by, law. This may include sharing your information with governmental entities, or third parties in response to subpoenas, court orders, other legal processes, or as we believe is necessary to exercise our legal rights, to defend against legal claims that have been brought against us, or to defend against possible legal claims that we determine in our sole discretion might be brought against us.
- Affiliates and Business Transition. We may share your personal information with our corporate affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). In the event that we, or any portion of our assets, are acquired or we undergo any other transition in our business, your information may be transferred to the acquiring company or other entity surviving such a transition.
- Behavioral Advertisers. We may participate in behavioral-based advertising. This means that a third party may use technology, such as a cookie or a web beacon, to identify you on the Website so that they can provide advertising about products and services tailored to your interest. That advertising may appear either on the Website or on other websites. If you would like to opt-out of behavioral advertising based on your use of the Website, you can do so by visiting the Network Advertising Initiative and the Digital Advertising Alliance.
- Marketing Initiative. We may disclose personal information or other marketing information to our third-party service partners for executing offline and online marketing campaigns. We may use third-party service providers, acting on our behalf, to create and display advertising or other content. This information is used to personalize our communications with you about products and services that are specific to your needs and interests. Rather than burden you with information that is not relevant or of interest to you, we try to target information that is specifically important to you.
- Partner Companies. We may share your personal information with carefully selected outside companies when we believe their products or services may interest you. If you do not want your personal information shared in this manner, please contact us at the address listed below under the Section titled “How We Communicate With You.”
- Blogs, Online Postings, and Testimonials. We may decide to allow visitors to share comments, postings, testimonials, or other information. If you choose to submit such information to us, the information that you submit may be available generally to the public. Information you provide in these areas may be read, collected, and used by others who access them.
How We Secure Personal Information
We take reasonable and appropriate measures to help keep information secure, and to help prevent it from disclosure to individuals who are not described in this Privacy Policy. While we follow reasonable procedures to try to protect the information in our possession, no security system is perfect and we cannot promise, and you should not expect, that your personal information will remain secure in all circumstances.
Limiting The Way We Share Your Personal Information
- Changes to Your Personal Information. We rely on you to update and correct your personal information. You may modify or delete your account profile by logging into your account. Some personal information can also be changed by contacting us using the information in the Section titled “How We Communicate With You.”
- Deletion of Your Personal Information. Typically, we begin sharing your information within 30 days of the date you register on the Website or join our club. We will continue to use your information as described in this Privacy Policy. You may, however, request that we delete your personal information. All requests must be directed to the contact listed under the Section titled “How We Communicate With You” below. We may also decide to delete your personal information if we believe your data is incomplete, inaccurate, or that our continued use and storage are contrary to our obligations to other individuals or third parties. When we delete personal information, it will be removed from our active database; it may take up to 30 days to remove you from certain databases and lists but may only be kept for as long as we have permissible purposes for processing it. Personal data may remain in archives where it is not practical or possible to delete it. In addition, we may keep your personal information as needed to communicate with you in connection with servicing your account, fulfilling your requests, administering any promotion or program in which you have elected to participate, or as needed to comply with our legal obligations, resolve disputes, and/or enforce any of our agreements.
- Email Unsubscribe. If you decide that you do not want to receive commercial emails from us, you can “opt-out” from receiving such emails by clicking on the “unsubscribe” link provided at the bottom of every commercial email. Please note that if you choose to opt-out, we will still send you emails relating to specific products or services that you purchase, or emails that we believe are pertinent to any communication that you have sent to us, or the relationship that you may have with us. If you decide at a later time that you would like to receive commercial emails from us, you can opt back into our communication list.
How We Communicate With You
If you have any questions or concerns regarding this Privacy Policy, or if you would like to opt-out, delete, or unsubscribe from our use of your personal information, you may reach us by email at: privacy@luxjb.com or by telephone at (424) 465-3022. If we need, or are required, to contact you concerning any event that involves your personal information, we may do so by email, telephone, or mail.
Your California Privacy Rights
Under the California Consumer Privacy Act (“CCPA”), California residents have certain rights regarding the personal information that businesses have about them. This includes the rights to request access or deletion of your personal information, as well as the right to direct a business to stop selling your personal information.
Right to Notice: You must be properly notified of:
- Personal Information We Collect: Please review the section of this Privacy Policy titled “The Types of Information We Collect” for more information about the personal information we collect.
- Why We Collect Personal Information: Please review the section of this Privacy Policy titled “How We Use Information” for more information on why we collect personal information.
- How We Collect Personal Information: Please review the section of this Privacy Policy titled “How We Collect Information” for more information on how we collect personal information.
- With Whom We Share Your Personal Information: Please review the section of this Privacy Policy titled “How We Share Information” for more information on how we share personal information.
Right to Access Your Information: You have the right to request:
- The categories of personal information that we have collected about you.
- The categories of sources from which we collected the personal information.
- The business or commercial purpose for collecting or selling the personal information.
- The categories of third parties with whom we share personal information.
- The specific pieces of personal information we have collected about you.
- The categories of personal information that we have disclosed about you for a business purpose.
- The categories of personal information that we have sold about you, as well as the categories of third parties to whom we sold the information.
If you would like to exercise your right to request access, please submit your request by calling us at (424) 465-3022 or by emailing us at privacy@luxjb.com. We will review your request and respond to you as soon as possible.
Right to Opt-Out of Sale: While we do not sell personal information in exchange for any monetary consideration, we do share personal information for other benefits that could be deemed a “sale,” as defined by the CCPA (Cal. Civ. Code 1798.140(t)(1)). We support the CCPA and wish to provide you with control over how your personal information is collected and shared. You have the right to direct us not to sell your personal information. If you would like to exercise your right to request opt-out of sale, please submit an email to privacy@luxjb.com. We will review your request and respond to you as soon as possible.
Please note that we may still use aggregated and de-identified personal information that does not identify you or any individual; we may also retain information as needed in order to comply with legal obligations, enforce agreements, and resolve disputes.
Right to Deletion: You have the right to request that we delete any personal information about you that we have collected from you. Please note that there are exceptions where we do not have to fulfill a request to delete information, such as when the deletion of information would create problems with the completion of a transaction or compliance with a legal obligation. If you would like to exercise your right to request deletion, please submit your request by calling us at (424) 465-3022 or by emailing us at privacy@luxjb.com. We will review your request and respond to you as soon as possible.
Right to Non-Discrimination: We will not discriminate against you (e.g., through denying goods or services, or providing a different level or quality of goods or services) for exercising any of the rights afforded to you.
How to Exercise Your Rights: To exercise your rights described above, please submit a verifiable consumer request to us by either calling us at (424) 465-3022 or by emailing us at privacy@luxjb.com.
Verifiable Consumer Requests: Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may only make a verifiable consumer request for access to your personal information twice within a 12-month period.
The verifiable consumer request must: Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative of that person. Describe your request with sufficient detail that allows us to properly understand, evaluate and respond to it. We cannot respond to your request to exercise your access and/or deletion rights if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. However, we do consider requests made through your password-protected account sufficiently verified when the request relates to personal information associated with that specific account. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
Response Timing and Format: We attempt to respond to a verifiable consumer request within 45 days after we receive it. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing within 45 days after we receive your initial request. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period prior to the date we receive the verifiable consumer request. The response we provide will also provide the reasons we cannot comply with a request, if applicable. For access requests, we will select a format to provide your personal information that is readily usable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Contact Information: In compliance with the CCPA, we commit to resolve complaints about your privacy and our collection or use of your personal information. California residents with inquiries or complaints regarding this Privacy Policy should please submit your request by calling us at (424) 465-3022 or by emailing us at privacy@luxjb.com.
Do Not Track (DNT): Our Service does not respond to DNT signals. However, some third-party websites do keep track of your browsing activities. If you are visiting such websites, you can set your preferences in your web browser to inform websites that you do not want to be tracked. You can enable or disable DNT by visiting the preferences or settings page of your web browser.
California’s Shine the Light Law: California residents with an established business relationship with us can request information once a year about sharing their personal information with third parties for the third parties’ direct marketing purposes. If you would like to request more information under the California Shine the Light law, and if you are a California resident, you can contact us by calling us at (424) 465-3022 or by emailing us at privacy@luxjb.com.
Miscellaneous
- Shared Accounts: If you limit your privacy settings on an account that you hold jointly with someone else, your privacy choices will apply to everyone on your account.
- Children: We do not intentionally collect information from, and do not tailor any marketing efforts to, children under 13 years of age. Our Services are offered to customers and users who are of the age 16 years and above. No programs, events, services, or offerings are intended for children under the age of 16.
- Other Websites: The Website, our emails, or our application may link to third parties’ websites. It is also possible that third parties’ websites or emails may link to the Website. We are not responsible for the content or the privacy practices employed by third parties, and information collected by third parties is not governed by this Privacy Policy. We encourage you to read the privacy policies of these websites before transmitting any personal identifiable information to third parties.
- Transmission of Data to Other Countries: LuxJB is based, and the Website is hosted, in the United States of America. Your personal information is processed in the United States, where privacy laws may be less stringent than the laws in your country and where the government, courts, or law enforcement may be able to access your information. If you are from a country outside of the United States of America with laws governing data collection, use, and sharing that may differ from U.S. law and you provide personal information with us, please note that any personal information that you provide to LuxJB may be transferred to the United States of America. By providing your personal information, you hereby specifically and expressly consent to such transfer, storage, and processing and the collection, use, and sharing set forth in this Privacy Policy or in any terms of use related to the use of and access to the Website.
Updates to this Privacy Policy
We may change this Privacy Policy from time to time. We encourage you to periodically review this page for the latest information on our privacy practices. The “last updated” legend at the bottom of this Privacy Policy indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on the Site. Your use of the Services following these changes means that you accept the revised Privacy Policy.